The Fubra Blog
Winter Driving – Do you have breakdown cover?
With winter fast approaching it is becoming increasingly important to take care of your car, you can do this with simple tasks such as topping up your water, screen wash and oil levels regularly. If you think about it, your car really is very similar to your body. In order to stay healthy in winter, you need to fuel your body well and drink plenty of water, as does your car.
Having said this, the healthiest of us can become unwell in the winter. Just as the best looked after cars can breakdown at anytime. Read the rest of this entry »
What's next for Travel Insurance Guide?
Hi everyone, As a follow on from Paul’s blog helping you find the best Travel Insurance, I thought I would introduce myself and tell you all a bit about the work I have been doing on our newly re-launched Travel Insurance Guide.
My name’s Jennie and I work on the usability and content side of things for Fubra’s network of websites. Most recently I have been putting my efforts into improving the Travel Insurance Guide by coming up with new features, re-designing the layout and researching content to enhance the information we provide to visitors. One of the developers, Matt Ward, has been working on getting the new features ready and they are now live on the site! However, there are lots more to come and so I wanted to explain a bit about the work we have done so far and what’s left to come!
How to find a travel insurance policy
Our developers stayed late on Friday night to get our new and improved Travel Insurance Guide launched. The aim of the site is pretty simple: to help people find the best travel insurance cover for them.
When looking for their holiday insurance, some people will just want the cheapest deal, others will want the most comprehensive cover, but most will want good value with a combination of both. Our site will help them achieve that.
To do this we knew that we needed to cover the whole market rather than aligning ourselves with a specific provider. At the time of writing, we have 68 providers featured on the site and our researchers have been busy comparing each of these to find out who offers the best price and level of cover.
Right now the site offers an editorial comparison system, a providers directory, travel insurance help and advice and a guide to policy basics. In the coming months we will also be launching a forum where users can share their tips and experiences with the rest of the world.
If you are a travel insurance company who is not featured on the site, then please get in touch.
Autoglass Customer Service
Posted Saturday 14th May 2005 by Brendan McLoughlin
I had the misfortune to reverse into the corner of my shed the other day by accident and smash the rear windscreen on my little car.
I hate it when things like that happen! But I called my insurance company who managed to “Quote me happy” just a few short weeks earlier and pressed 2 for glass damage.
Shortly after I was put through straight away to a very helpful member of their call centre. He was evidently very well trained and reassuring he guided me through the whole process of what I needed to do and offered to have someone come out to fix the car where it was. I opted instead to bring it into my local branch as it was perhaps going to take up to 7 days to get the glass because they didn’t stock my rear window. So he arranged with the local Autoglass centre for me to drop the car in to them then he gave me directions.
Upon arrival it was evident that there must have been a good centralised IT system because just 5 minutes later they had all my details ready and they were waiting for me. They took the keys and checked my details, they then apologised that it may take up to 7 days and told me they would call me as soon as the glass arrived and when it was fitted.
Sure enough they did, in fact, the next day they called me to ask if I was free in half an hour to collect because they had already finished! 6 days ahead of schedule
I couldn’t have been happier. So I went to collect and found they had also fixed a small chip on the front windscreen free of charge to help stop it spreading into a crack. The car was vacuumed clean with a nice new window on the rear.
Overall I have not seen such good service from any of the companies I have dealt with recently and I thought it was worth a bit of praise. Credit where credit is due, well done Autoglass!
Tags: Autoglass, Car, Customer Service, Insurance, Repair, Windscreen
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