Fubra Blog

Brendan McLoughlin

Q: Why so many websites? A: Toyota and Technology

Posted 12:17 AM Sunday February 3, 2008 by Brendan McLoughlin

When I talk about Fubra to people I often find it hard to explain exactly what we do. Because we operate over 100 web sites now it's very difficult to communicate fully what we actually do. This has often left me confused what the word Fubra really should mean to people.

In part that has been because it was never really supposed to be a brand that was line extended like the Virgin brand is. Where for example you see Virgin trains, planes and automobile insurance! I had never intended for Fubra to be on the front of all our products; not least because hardly anyone can pronounce it! When I tell people I work for Fubra I don't expect anyone to know what we do or to have even heard of us, but if I say I work for PetrolPrices.com the reaction is normally totally different.

So what is our brand strategy and why do we have so many web sites?

Firstly we have taken a leaf out of the books of one of the world's most successful companies.

Toyota
Toyota is a great example, of a company with a brand that I associate with reliability, value and sturdiness. These are all great things for a car brand that is targeting the mainstream, which is why we bought a company Aygo. But when they wanted to get into the luxury car segment in the US they had a problem. People didn't associate Toyota with luxury. Toyota had a choice to make. Either they line extended the Toyota brand and launched Toyota LUX models or they started from scratch with a totally new brand. They decided to launch Lexus which actually means Luxury EXports to the US. The rest is history and the Lexus brand in the US now dominates that area of car sales in a way Toyota never could have.

Secondly Fubra is a brand, but it doesn't aspire to be a big one. The reason for this is we know our core expertise and what we want most people most people think of when someone says Fubra and it is:

Technology
Technology has been and will no doubt remain Fubra's greatest strength but it's not always exciting technology. In fact a lot of what we do is create building blocks that allow cool features on web sites to be deployed easily. The great thing about technology is that if it is built right it is one of the few things in this world that you can gain significant benefits from centralising the production.

What this means in practice is that when we come to launch a new brand (website) if we were most companies with one successful product we would need to replicate ourselves over again. This is so that we could build our new brand successfully and stand a chance of competing in the market place. The major costs of doing this are higher wages, product and marketing spend.

This means lots of extra money must be spent to expand most businesses and is what persuades most companies to line extend their brand. They feel that at least they can now save on marketing spend if they don't have to promote a new brand. But this has a horrible side consequence: companies that fail end up with a mixed message in customers minds of what it is their company actually does. I have come to the conclusion that line extension of a brand only really works if the marketplace the brand is trying to enter is easy to crack. I think this is the reason Virgin Cola never measured up against Coca Cola and why Toyota is not a luxury car brand in America. Conversely I think it's why Virgin Trains and Planes work well because both of those industries suffer/ed lack of good value competition.

So what we have been working hard on for the past few years is reducing the cost of launching and operating lots of brands because we want each site we develop to build an identity that people can relate to and decide to recommend to their friends.

As part of that we have created amongst other things:

  • A support system to manage all the email from every one of our web sites with one team which reduces admin costs hugely.
  • Fubra Passport a login and permissions system to make usage of our web sites simpler for our users and this is now very close to going fully live.
  • A payments system that will allow us to take direct debit and credit card payments on any of our sites securely.
  • A framework for a growing number of common site elements which our developers use to share their best code across different web sites.
  • Our own hosting infrastructure so that we have a clustered hosting architecture capable of scaling quickly to a variety of high load requirements.
  • Flexible spidering and storage technology that allows us to aggregate and filter content from across the web for representation on our web sites.
  • A content management system to allow any of our web sites to be easily updated.
  • An advertising system that allows us to work with partners like Google and also sell our own direct advertising to maximise the value of our inventory.
  • A statistics system to track all of the activity on our web sites so that we know what is going on and can drill down to a granular level easily.
  • An accounting system so that we can manage our business easily and effectively.
  • An email system that can send millions of personalised highly targeted emails every day.
  • A copywriters marketplace so that we can produce content for our websites quickly.
  • A task system which integrates with the companies email, telephone system, diary and wiki so that we can collaborate openly internally and work effectively as a team.


All of these things on their own are huge undertakings and businesses in their own right so it's hardly surprising that we have been a little quiet since we launched OurProperty.co.uk and PetrolPrices.com in 2005. But everything is stepping up a gear in 2008 as we get ready to show off all the work we have done by extending the features on our current sites, launching new sites and cross promoting our other sites. We hope because we have lots of separate sites rather than one big portal like Yahoo! we will not dilute or confuse the meaning of our company brand by giving people mixed messages of what Fubra means. As a result we hope our customers will place an extra level of trust in our expertise in a range of niches than they otherwise would had we decided to offer all our services from one website.

So in short Fubra is a business operating a large number of web sites using centralised information technology resources. We will deploy these resources to strengthen the individual sites (brands) in our portfolio. Technology has helped us lower our wages, product costs and marketing spend which, if we haven't missed something obvious, should mean we can create better web sites than other companies, in a number of areas, without stretching ourselves as hard as we would otherwise have to.

It's been a huge risk for our business taking this route, so I really hope, as a user of our web sites, that you will enjoy the benefits which I am sure our strategy will bring.