I had the misfortune to reverse into the corner of my shed the other day by accident and smash the rear windscreen on my little car.

I hate it when things like that happen! But I called my insurance company who managed to "Quote me happy" just a few short weeks earlier and pressed 2 for glass damage.

Shortly after I was put through straight away to a very helpful member of their call centre. He was evidently very well trained and reassuring he guided me through the whole process of what I needed to do and offered to have someone come out to fix the car where it was. I opted instead to bring it into my local branch as it was perhaps going to take up to 7 days to get the glass because they didn't stock my rear window. So he arranged with the local Autoglass centre for me to drop the car in to them then he gave me directions.

Upon arrival it was evident that there must have been a good centralised IT system because just 5 minutes later they had all my details ready and they were waiting for me. They took the keys and checked my details, they then apologised that it may take up to 7 days and told me they would call me as soon as the glass arrived and when it was fitted.

Sure enough they did, in fact, the next day they called me to ask if I was free in half an hour to collect because they had already finished! 6 days ahead of schedule :) I couldn't have been happier. So I went to collect and found they had also fixed a small chip on the front windscreen free of charge to help stop it spreading into a crack. The car was vacuumed clean with a nice new window on the rear.

Overall I have not seen such good service from any of the companies I have dealt with recently and I thought it was worth a bit of praise. Credit where credit is due, well done Autoglass!